Name
8A De-Escalation Techniques for Administrative Hearings
Date & Time
Tuesday, September 12, 2023, 1:00 PM - 2:00 PM
Speakers
Katherine MacDonald, CA Public Utilities Commission
John Muffler, Director of MOSAIC Threat Assessment Systems
John Muffler, Director of MOSAIC Threat Assessment Systems
Description
Unlike judges in traditional courts, hearing officials typically don’t preside from elevated benches, they don’t have bailiffs, and they don’t have panic buttons to summon emergency help. That’s why it is essential that they know how to create and maintain a calm atmosphere for all hearing participants. In this class, a retired specialist in courtroom safety for the U.S. Marshal Service and an experienced administrative law judge will share practical tips for starting your hearing off on the right foot, and for bringing down the level of emotion when the situation becomes heated.
Location Name
NJC, Room 103
Session Type
Class