THURSDAY, APRIL 20

11:00 a.m. – 11:15 a.m. 
Welcome & Introductions
Toni Boone, NAHO President

SESSION 1
11:15 a.m. – 12:15 p.m.
Using Demeanor Evidence to Determine Facts
Professor Gregory Ogden

12:15 – 12:30 P.M. 
BREAK

SESSION 2
12:30 P.M. – 1:30 P.M.
Developing Trends in Administrative Law
Honorable W. Michael Gillette

1:30 – 1:45 P.M.
BREAK

SESSION 3
1:45 – 2:45 P.M.
Developing and Preserving the Record of the Hearing for Review
ALJ Toni Boone (retired)
Honorable W. Michael Gillette

2:45 P.M.
Closing: Completion Certificates and MCLE Credits