Agencies conduct millions of hearings each year—decisions that can establish, maintain, or eliminate important benefits or licenses. Many of these hearings involve self-represented parties which can create challenges for both the parties seeking benefits or licenses and for the administrative adjudicators presiding over these hearings. These cases must be processed consistently and efficiently, while providing the self-represented parties with a fair and meaningful hearing. This class will review the methods for helping self-represented parties navigate the often complex hearing procedures without the crossing the line into advocacy and techniques for facilitating a smooth hearing process.