Most agencies understand they can be wrong about the facts or the law and accept curative advice from the decisions of adjudicators. Some agencies regard the hearing as a needless inconvenience, expecting adjudicators to affirm the agency regardless, and seem to take it personally when you don’t. A few agencies act outside their own statutes or rules, usually because they’re too unfamiliar with them. Rarely, agencies ignore laws or rules to pursue political agendas. This interactive class will discuss how to tactfully respond in all these sensitive situations, while retaining your job and pension.