Trained lay persons serve as hearing officials for all states and the federal government. Any Chief Judge will tell you that some of their best adjudicators do not have “Esquire” following their names. Because any party to a hearing may be represented by counsel, non-attorney hearing officials must preside over hearings involving attorneys. Some attorneys try to intimidate non-attorney hearing officials, take control of the hearing or, worse yet, try to bully the other hearing participants, including the hearing officer. What tools can the non-attorney hearing official use to keep contentious attorneys under control? What are the best practices for non-attorney hearing official to preside competently, efficiently, and professionally over hearings involving one or more attorneys? This class will provide the knowledge and the techniques to preside over hearings of this type with confidence and poise.